0416 647 715 info@fig.org.au

Privacy Policy

Who we are

We are Food Integrity Group Co-Operative Limited.

Our website address is: https://fig.org.au

What personal data we collect and why we collect it


When you place an order in our online store, we collect your name, home address, phone number and email address, as required by Co-Op regulations in NSW, Australia.

We also collect the products, quantities and optional notes to handle your order.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you use our contact form, we receive the content by email and store it in our mailbox.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to track how you use our website.

Who we share your data with

We share your data with our employees and some of our volunteers, in order to run the Co-Op.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Orders placed in our online store are kept indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

  • Google Analytics
  • Google Drive
  • Google Mail
  • MailChimp
  • Xero
  • Vend HQ

Your contact information

To contact our Data Privacy Officer, please write to privacy@fig.org.au

Additional information

How we protect your data

Traffic to our website is encrypted with an SSL Certificate.

What third parties we receive data from

We receive user data from:

  • Vend HQ (Point-Of Sale)
  • MailChimp (email marketing)
  • Xero (accounting)

What automated decision making and/or profiling we do with user data

If you register for our free newsletter, register as a member or place orders in our online store, we may use this data to send you targeted emails.



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