If members have ordered a box but do not collect it or contact us to arrange an alternate pick up, and we cannot contact them for whatever reason, then it will be donated to a family in need or a worthy cause. Sometimes it could be used for PR purposes or it might be unpacked and dealt with as below. We phone anyone who is running late wherever we can, and if we cannot reach you and you haven’t made attempts to contact us, in short, you will lose both food and your payment.