Earlier in 2020 we started selling once-off produce boxes in the FIG website online store. Now you can subscribe to weekly box orders, also known as recurring orders.
How to subscribe to a weekly/fortnightly box order
- Go to the Produce box page and click on a box
- If you want eggs, select the number of egg boxes in the drop-down list
- If you want more than 1 box of produce, change the quantity next to the Subscribe now button
- Click the Subscribe now button
- Click View cart
- Click Proceed to checkout
- Select the Collection date
- Click Place order
When is my next subscribed box coming?
- Go to My account then Subscriptions
- If you have more than 1 subscription then click the Subscription number
- At the bottom of the page, check the Collection date. This is when your next order will be ready to pick up.
Note: The “Next recurring order” is not when the order can be collected. See the difference between “next recurring order” and “collection date”.
What’s the difference between next recurring order and collection date
Next recurring order
When you start a subscription, it is automatically renewed every week. The next recurring order is exactly 7 days after the start.
E.g. you subscribe on a Wednesday and the next recurring order will be on the following Wed.
Collection date
The collection date is when your weekly box is ready for pick up. It’s a Monday or a Tuesday if Monday is a public holiday.
How to pause a subscription
- Go to My account then Subscriptions
- If you have more than 1 subscription then click the Subscription number
- Click the Suspend button
Unlike Bucky Box, you can’t select when the subscription will be paused. The subscription is paused as soon as you click the Suspend button.
How to resume a subscription
- Go to My account then Subscriptions
- If you have more than 1 subscription then click the Subscription number
- Click the Reactivate button
Unlike Bucky Box, you can’t select the next collection date. It will be automatically calculated. If you reactivate the subscription before Friday, the order will be ready for the next Co-Op day, otherwise it will be for the following Co-Op day.
How to change a subscription
You can change the number of boxes or eggs on an existing subscription (recurring order).
- Go to My account then Subscriptions
- If you have more than 1 subscription then click the Subscription number
- Click Edit Order next to the product name.
- Change the quantity or the number of egg boxes (if applicable)
- Click the Subscribe Now button
- Click View cart
- Click Proceed to checkout
- Select the Collection date
- Click Place order
How to cancel a subscription
- Go to My account then Subscriptions
- If you have more than 1 subscription then click the Subscription number
- Click the Cancel button
Can I mix weekly and fortnightly products in a subscription?
No, you will need 2 different subscriptions because the subscription schedule is set at the order level, not at the product level.
Can I choose when a subscription will be reactivated?
No. When you reactivate a subscription, your next order will be packed on the next Co-Op day (or the following week if you reactivate after this week’s cut-off date).
Do I receive an email when a subscription is suspended/reactivated?
No, there is no email confirmation sent when a subscription is suspended or reactivated.